PSA automation using AI technology – where is this going?
What is PSA? PSA – or Professional Services Automation is about streamlining the administration in consulting type businesses. Administration in those types of companies directly influences the billable hours which is the key profitability driver. Many times engagement administration are put on the consulting staff, such as timereporting, engagement follow-up, customer invoicing and procurement type of activities. This differs from many other types of companies where e.g. inv